Payment & Deposit Policy
Last Updated: June 29, 2026
This Payment & Deposit Policy applies to project inquiries, quotes, estimates, approved work, creative services, fabrication, media production, delivery, installation, sourcing, planning, and related services provided by DiverCity Artistry LLC.
Because DiverCity Artistry LLC provides custom, project based work, payments and deposits help reserve time, secure materials, begin planning, protect scheduling, and support the labor required to move a project forward.
By approving a quote, submitting payment, making a deposit, authorizing work, or instructing DiverCity Artistry LLC to begin a project, the client acknowledges and agrees to the terms below.
1. Custom Project Pricing
DiverCity Artistry LLC provides custom creative services. Pricing may vary based on project type, size, complexity, materials, deadline, location, delivery needs, installation needs, design direction, finish level, revisions, sourcing, labor, equipment, media needs, and overall scope.
Website examples, past projects, service descriptions, photos, videos, or project references do not guarantee identical pricing, identical timelines, or identical results.
Each project is reviewed individually.
2. Quotes and Estimates
Quotes, estimates, and pricing discussions are based on the information available at the time they are provided.
Pricing may change if the client changes the scope, size, materials, deadline, location, finish, delivery needs, installation needs, design direction, revision requests, access details, or any other project requirement.
A quote does not reserve scheduling or begin work unless DiverCity Artistry LLC confirms acceptance and any required payment or deposit has been received.
3. Deposit Requirement
Most custom projects may require a deposit, retainer, or upfront payment before work begins.
A deposit may be required to reserve time, begin design, purchase materials, source supplies, schedule labor, secure equipment, coordinate collaborators, prepare files, begin fabrication, or start project planning.
The required deposit amount may vary depending on the project scope, budget, timeline, materials, and level of preparation required.
4. Non Refundable Deposits
Unless otherwise stated in writing, deposits and payments made toward approved project work may become non refundable once DiverCity Artistry LLC begins project related activity.
This may include, but is not limited to:
Planning
Design work
Consultation time
Scheduling
Material sourcing
Material purchasing
Fabrication
Painting
Media production
File preparation
Administrative work
Travel planning
Collaborator coordination
Delivery preparation
Installation preparation
Equipment preparation
Any other work connected to the approved project
Deposits are not only for physical materials. Deposits may also cover reserved time, planning, creative development, labor, communication, sourcing, research, and preparation.
5. Material Payments
Some projects may require materials, supplies, tools, rentals, equipment, specialty finishes, vinyl, foam, paint, hardware, printing, outsourced production, delivery support, or other project related purchases.
Material payments may be required before materials are purchased.
Once materials are purchased, ordered, cut, fabricated, customized, opened, prepared, or assigned to a project, those costs are generally non refundable unless otherwise agreed in writing.
6. Payment Schedule
DiverCity Artistry LLC may require one or more of the following payment structures:
Deposit before work begins
Progress payments during the project
Material payments before purchasing
Rush fees before scheduling
Delivery fees before transport
Installation fees before on site work
Final payment before pickup, delivery, installation, release, or handoff
The payment schedule may vary depending on the project type and scope.
7. Final Payment
Final payment may be required before completed work is released, delivered, installed, picked up, shipped, posted, transferred, or handed off.
DiverCity Artistry LLC may withhold final files, finished pieces, media deliverables, physical work, delivery, installation, pickup, or project handoff until all required payments are complete.
8. Late Payments
If payment is not received by the agreed deadline, DiverCity Artistry LLC may pause the project, delay delivery, delay installation, withhold completed work, revise scheduling, cancel remaining services, or require payment in full before continuing.
Late payment may also affect project timeline, material availability, collaborator availability, installation windows, delivery timing, or final completion.
DiverCity Artistry LLC may pursue reasonable collection efforts for unpaid balances where permitted by law.
9. Rush Fees
Projects with short deadlines, urgent turnarounds, limited scheduling windows, after hours needs, weekend needs, or priority scheduling may require a rush fee.
Rush fees compensate for schedule disruption, accelerated labor, limited planning time, expedited sourcing, extended hours, and other adjustments required to meet a fast deadline.
Rush fees are generally non refundable once the rush project is accepted, scheduled, or started.
10. Scope Changes and Added Costs
Any change requested after pricing is approved may affect the total cost.
Additional charges may apply for:
Size changes
Design changes
Material changes
Finish changes
Color changes
Additional revisions
Added deliverables
New installation needs
Delivery changes
Deadline changes
Location changes
Additional content edits
Client requested rebuilds
Extra sourcing
Unexpected site conditions
Work outside the approved scope
DiverCity Artistry LLC may require additional payment before added work begins.
11. Revisions and Approvals
Revisions included in a project, if any, should be confirmed in writing.
Repeated revisions, late stage changes, major redirection, changes after approval, or requests outside the original scope may require additional payment and additional time.
Once a client approves a design, direction, material, finish, size, file, layout, edit, installation plan, or project stage, DiverCity Artistry LLC may rely on that approval to continue work.
Changes requested after approval may be treated as added scope.
12. Cancellations by Client
If a client cancels a project after approval, the client may remain responsible for all work performed, time reserved, materials purchased, sourcing completed, planning completed, design work completed, labor performed, collaborator scheduling, administrative work, and any other project related costs incurred before cancellation.
Deposits and payments may not be refundable once project preparation or work has begun.
13. Paused or Delayed Projects
If a project is paused or delayed due to client response time, missing information, late payment, unclear direction, venue issues, lack of access, or delayed approvals, the timeline may change.
DiverCity Artistry LLC is not responsible for missed deadlines or added costs caused by client delays, late approvals, incomplete information, or delayed payments.
A paused project may require a revised timeline, updated quote, restart fee, storage fee, or additional payment depending on the circumstances.
14. Abandoned Projects
A project may be considered abandoned if the client stops responding, fails to make required payment, fails to provide necessary information, fails to approve next steps, fails to pick up completed work, or fails to arrange delivery or installation within a reasonable timeframe.
DiverCity Artistry LLC is not required to store completed work, materials, props, files, or project components indefinitely.
Abandoned work may be subject to storage fees, disposal, resale, reuse, repurposing, or other reasonable handling after notice where practical.
15. Delivery and Installation Fees
Delivery, transport, setup, installation, on site support, removal, pickup coordination, or travel may require additional fees.
Delivery and installation pricing may vary based on location, distance, time, access, parking, loading conditions, stairs, elevators, setup complexity, site restrictions, weather, labor needs, equipment needs, and scheduling.
Unless clearly included in writing, delivery and installation are not automatically included in project pricing.
16. Payment Methods
Accepted payment methods may include approved business payment platforms, invoices, bank transfer, Zelle, card payment, or other payment methods accepted by DiverCity Artistry LLC.
Payment methods may change at any time.
The client is responsible for any payment processing fees, returned payment fees, chargeback costs, or transaction related issues where applicable and permitted by law.
17. Chargebacks and Payment Disputes
Clients are encouraged to contact DiverCity Artistry LLC directly with any payment concern before initiating a chargeback or dispute.
If a chargeback, reversal, or payment dispute is opened after work has been approved, performed, delivered, installed, or prepared, DiverCity Artistry LLC reserves the right to provide documentation, invoices, communications, approvals, project records, and evidence of work performed to the payment processor or appropriate party.
Improper chargebacks or reversed payments may result in paused work, withheld deliverables, collection efforts, refusal of future service, or additional recovery costs where permitted by law.
18. No Guarantee of Project Acceptance
Payment or inquiry does not guarantee project acceptance unless DiverCity Artistry LLC confirms the project has been accepted.
If a payment is made before acceptance and DiverCity Artistry LLC declines the project before beginning any work, the payment may be returned, less any processing fees or work already performed if applicable.
19. Taxes, Fees, and Third Party Costs
Clients may be responsible for applicable taxes, processing fees, platform fees, permit fees, venue fees, parking fees, delivery charges, rental costs, third party production costs, or other expenses related to the project.
Third party costs may need to be paid before work continues.
20. Written Confirmation
Payment terms, deposit amounts, final balances, due dates, scope, deliverables, and included services should be confirmed in writing whenever possible.
Written confirmation may include an invoice, quote, email, message, agreement, approved form submission, or other documented communication from DiverCity Artistry LLC.
21. Contact
Questions about payments, deposits, invoices, quotes, or balances may be directed to:
DiverCity Artistry LLC
Chicago / Cicero, Illinois
Email: A1@divercityartistry.com
Phone: 312-489-8811
Website Contact Form: Available through the official DiverCity Artistry website