Last Updated: June 29, 2026

These Project Guidelines apply to project inquiries, quotes, estimates, creative services, fabrication, custom artwork, scenic builds, storefront visuals, murals, brand presence work, media production, delivery, installation, on site work, and related services provided by DiverCity Artistry LLC.

Because DiverCity Artistry LLC provides custom, project based creative work, every project is reviewed individually. These guidelines are intended to create clear expectations, protect the creative process, support professional communication, and help clients understand how projects move from inquiry to completion.

By submitting an inquiry, approving a quote, making payment, providing materials, requesting revisions, authorizing work, or continuing with a project, the client acknowledges and agrees to the guidelines below unless a different written agreement is approved by DiverCity Artistry LLC.

1. Custom Project Review

All projects are reviewed based on the details provided by the client and the needs of the project. This may include project type, size, budget, timeline, location, materials, delivery needs, installation needs, creative direction, site access, media needs, and overall scope.

Submitting an inquiry does not guarantee that a project will be accepted, scheduled, quoted, or started.

DiverCity Artistry LLC reserves the right to accept, decline, pause, revise, or reject any project request at its discretion.

2. Client Responsibility

Clients are responsible for providing complete, accurate, and timely information. This may include measurements, location details, access instructions, deadlines, reference images, brand files, venue rules, surface conditions, approval authority, budget expectations, and any restrictions that may affect the project.

DiverCity Artistry LLC is not responsible for delays, added costs, missed deadlines, changed outcomes, or project issues caused by incomplete information, inaccurate measurements, delayed responses, unclear direction, late approvals, late payments, restricted access, venue limitations, weather, third party delays, or circumstances outside the company’s control.

3. Project Scope

Project scope may include the agreed service, deliverables, materials, size, finish, timeline, delivery, installation, media capture, revisions, and any other approved project details.

Only the work confirmed in writing, invoice, quote, message, form submission, or approved project agreement is included in the project scope.

Additional work, added features, expanded direction, extra deliverables, major changes, or new requests may require additional payment and additional time.

4. Quotes and Estimates

Quotes and estimates are based on the information available at the time they are provided. Pricing may change if the project details change.

Changes that may affect pricing include size, materials, finish, deadline, location, delivery, installation, revisions, creative direction, access needs, rush requirements, file preparation, or added project complexity.

A quote does not reserve scheduling or begin work unless DiverCity Artistry LLC confirms acceptance and any required payment or deposit has been received.

5. Scheduling and Timelines

Project timelines are based on scope, complexity, materials, client response time, payment timing, access, delivery needs, installation needs, and current scheduling availability.

Timelines are estimates unless a specific deadline is confirmed in writing.

DiverCity Artistry LLC will make reasonable efforts to meet agreed timelines, but completion dates may be affected by material availability, weather, venue access, third party delays, revision requests, late approvals, late payments, or other circumstances outside the company’s control.

6. Client Response Time

Timely client communication is important. Delays in providing information, approvals, files, payments, measurements, access details, or feedback may delay the project.

If client response delays affect the schedule, DiverCity Artistry LLC may revise the timeline, adjust delivery, reschedule installation, pause work, or require updated pricing depending on the project needs.

7. Rush Work

Rush work may be available depending on the project, schedule, materials, and deadline.

Projects with short notice, urgent turnaround, weekend needs, after hours work, limited access windows, or priority scheduling may require rush fees.

Rush fees are intended to account for schedule disruption, accelerated labor, limited planning time, expedited sourcing, extended hours, and additional project pressure.

8. Materials and Sourcing

Some projects require material sourcing, ordering, testing, cutting, painting, fabrication, printing, vinyl, foam, hardware, rentals, specialty finishes, or third party production.

Material availability may affect cost, timeline, and final project direction.

Once materials are purchased, ordered, cut, fabricated, opened, customized, or assigned to a project, material costs are generally non refundable unless otherwise agreed in writing.

9. Approvals

Clients may be asked to approve concepts, measurements, designs, layouts, materials, colors, finishes, edits, installation plans, delivery plans, or project stages.

Once a client approves a stage of work, DiverCity Artistry LLC may rely on that approval to continue.

Changes requested after approval may be treated as added scope and may require additional payment and additional time.

10. Revisions

Revisions included in a project, if any, should be confirmed in writing before work begins.

Revisions are intended for reasonable adjustments within the approved scope. Revisions do not automatically include full redesigns, major redirection, new concepts, new materials, rebuilds, added deliverables, late stage changes, or work outside the original agreement.

Repeated revisions, unclear feedback, delayed feedback, or major changes may affect pricing and timeline.

11. Scope Changes

A scope change occurs when the client requests something beyond the approved project details.

Scope changes may include:

Size changes
Material changes
Design changes
Color changes
Finish changes
Deadline changes
Location changes
Delivery changes
Installation changes
Additional revisions
Additional deliverables
New media requests
Added fabrication
New artwork
Extra sourcing
Work outside the original quote

DiverCity Artistry LLC may require approval of an updated quote, added payment, or revised timeline before scope changes are started.

12. Late Stage Changes

Changes requested after design approval, material purchase, fabrication, painting, production, editing, installation preparation, delivery scheduling, or project completion may require additional cost.

Late stage changes can affect the quality, timeline, materials, labor, and final outcome of a project.

DiverCity Artistry LLC is not required to redo approved work without additional payment unless otherwise agreed in writing.

13. Creative Variation

DiverCity Artistry LLC provides custom creative work. Final results may vary from sketches, mockups, reference images, inspiration photos, digital previews, past work, or examples shown on the website.

Variations may occur because of material behavior, hand finished details, scale, texture, lighting, surface conditions, fabrication limits, installation conditions, camera differences, and creative interpretation.

Reasonable creative variation is part of custom project work and does not automatically constitute an error or failure to perform.

14. Delivery and Installation

Delivery, transport, setup, installation, on site support, pickup coordination, or removal may require additional fees and advance scheduling.

Clients are responsible for providing safe and reasonable access to the project location. This may include parking, loading access, elevator access, power access, site clearance, venue approval, security instructions, weather protection, and any required on site coordination.

Unless clearly included in writing, delivery and installation are not automatically included in project pricing.

15. Site Conditions

For murals, vinyl, storefront work, installations, scenic pieces, mounted work, media production, or on site creative services, site conditions matter.

Clients are responsible for disclosing wall conditions, surface issues, building rules, landlord restrictions, venue requirements, weather exposure, access limitations, safety concerns, or any condition that may affect the project.

DiverCity Artistry LLC is not responsible for issues caused by hidden damage, moisture, dust, grease, unstable surfaces, prior paint failure, structural problems, restricted access, or site conditions that were not disclosed before work began.

16. Weather and Outdoor Work

Outdoor work may be affected by wind, rain, humidity, temperature, sunlight, dust, moisture, or unsafe conditions.

DiverCity Artistry LLC may pause, reschedule, modify, or decline outdoor work if conditions may affect safety, quality, equipment, materials, installation, media capture, or final results.

Weather related delays, added labor, extra materials, storage needs, travel changes, or rescheduling may affect pricing and timeline.

17. Media Capture and Project Documentation

Unless otherwise agreed in writing before the project begins, DiverCity Artistry LLC may photograph, film, record, document, archive, display, and reference project work for portfolio, promotional, educational, archival, marketing, and business development purposes.

Clients who require privacy, delayed posting, limited use, no filming, no photography, no behind the scenes documentation, or specific credit rules must communicate those requirements in writing before the project begins.

18. Client Provided Materials

Clients may provide logos, artwork, brand files, sketches, images, videos, reference materials, measurements, or other content for project use.

By providing materials, the client confirms that they have the right to share and authorize use of those materials for project review, planning, design, fabrication, production, documentation, and communication purposes.

DiverCity Artistry LLC is not responsible for ownership disputes, copyright claims, trademark claims, licensing issues, or permission issues connected to client provided materials.

19. Paused or Delayed Projects

If a project is paused or delayed due to client response time, missing information, late payment, unclear direction, venue issues, lack of access, delayed approvals, or client side changes, the timeline may change.

A paused project may require a revised timeline, updated quote, restart fee, storage fee, or additional payment depending on the circumstances.

20. Abandoned Projects

A project may be considered abandoned if the client stops responding, fails to make required payment, fails to provide necessary information, fails to approve next steps, fails to pick up completed work, or fails to arrange delivery or installation within a reasonable timeframe.

DiverCity Artistry LLC is not required to store completed work, materials, props, files, or project components indefinitely.

Abandoned work may be subject to storage fees, disposal, resale, reuse, repurposing, or other reasonable handling after notice where practical.

21. Relationship to Other Policies

These Project Guidelines work together with the Privacy Policy, Cookie Policy, Terms & Site Use, Payment & Deposit Policy, Media & Portfolio Use Policy, and Project Reference Notice of DiverCity Artistry LLC.

If a separate written agreement is approved for a specific project, that agreement may control where it directly conflicts with these guidelines.

22. Updates to These Guidelines

DiverCity Artistry LLC may update, revise, replace, or remove these Project Guidelines at any time. Updates may be posted on this page with a revised date.

Continued use of the website, continued communication, or continued project activity after updates are posted means you accept the updated guidelines.

23. Contact

Questions about project guidelines, scheduling, timelines, revisions, scope changes, approvals, or project expectations may be directed to:

DiverCity Artistry LLC
Chicago / Cicero, Illinois
Email: A1@divercityartistry.com
Phone: 312-489-8811
Website Contact Form: Available through the official DiverCity Artistry website